Terms and conditions
Welcome to the Allerton website which is owned and operated by Allerton. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. We may update and change our site from time to time to reflect changes to our users' needs and our business priorities. Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
We are the owner or the licensee of all intellectual property rights on our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off a copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will only use your personal information as set out in our Privacy Policy.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Privacy notice
The privacy and security of your information is important to us. This notice is to inform you what data we hold about you and why, what we do with that data, and informs you of your rights regarding the personal information we hold under current data protection law.
Allerton Group LLP, registered at 49 Clarendon Road, Watford, WD17 1HP is the Data Controller of the information of the information covered by this privacy notice.
This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how we collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Allerton will store and process personal data related to our website users for referrals, whistle-blowing concerns, complaints, compliments and any other general enquiries. Personal data held in relation to these enquiries include:
your name, contact telephone number, email address, home address;
enquiry details;
We process personal data with your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or services.
We will also store personal data related to our website users to help us select services or materials for inclusion on the Website that may be of interest to our customers. Personal information in relation to this service include:
internet browser, IP address and operating system;
information related to the browser or device you use to access our website.
We obtain data directly from you via our website.
Our website may contain links to other sites that may request additional information from you. We are not responsible for the privacy practices or the content of other web sites to which link from our site.
No sensitive data types are collected or processed. No automated profiling or decision-making on data subjects will take place.
What we do with the data
Information collected by us will only be used to communicate with our customers. We will use your personal information to:
monitor use of our websites and online services. We may use your information to help us check and improve our services and websites, both online and offline, in accordance with our legitimate interests;
communicate with you about the enquiries you have submitted with your consent;
gain feedback from our customers, in order to improve our services.
Any details we do retain will be stored in secure systems in line with the data protection principles of integrity and confidentiality.
Your details may be passed on third parties, but that is not for any purposes other than the purposes mentioned above.
Categories of third parties are as follows:
we may pass your information to third parties who help us to maintain, administer or develop the website but, if so, that information is only given to those third parties for that limited purpose. We also monitor traffic patterns and usage of our website to help us improve our website design and layout.
we may engage third parties to help carry out marketing and promotional communications.
we may disclose your personal information to government bodies and law enforcement agencies to comply with any legal obligations, or to protect the rights, property or safety of our staff, our company or others.
As long as you have an outstanding enquiry with us, we will consider you to be an active customer and will retain your personal data outlined above. However, should you wish to have any personal data erased, you may invoke your rights as described in the section below.
We recognise the rights of the data subject in regard to this data processing. As a data subject, you have:
the right to access personal data held, and to portability, by requesting a copy of the information held.
the right to rectification should any errors be noticed.
the right to erasure, by requesting that we delete your data held at any time, should that data no longer be necessary for us to keep.
the right to restrict processing, e.g. by asking us not to send marketing communications with you.
the right to be informed once the erasure, rectification or restriction has been actioned.
the right to lodge a complaint with the supervisory authority (The Information Commissioner’s Office).
Should you wish to invoke any of your rights, or have any queries about the information we hold about you, please contact us by one of the methods below:
Email: dpo@allerton.co.uk
Post: Data Protection Officer, Allerton, 49 Clarendon Road, Watford. WD17 1HP.
Tel: 0203 475 0588
Our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you have any questions or concerns about cookies or your privacy when using the Site, please contact us at dpo@allerton.co.uk.
Hydrotherapy terms and conditions
These terms tell you who we are, how we will provide hydrotherapy services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
Please read these terms carefully as this document is legally binding.
Who we are
A. The hydrotherapy services will be provided to you by Allerton C&S NE Limited (company number 07542599). Our registered office is 49 Clarendon Road, Watford, Hertfordshire, United Kingdom, WD17 1HP.
B. The hydrotherapy services are provided at Unit 1 Sadler Court, Sadler Road, Lincoln, LN6 3RG (“Premises”).
1. Acceptance and duration of these conditions and other policies
a. This agreement will commence on the date you book a hydrotherapy session with us and will terminate automatically at the end of your visit to the Premises following the completion of your booked hydrotherapy session.
b. By accepting these conditions, you confirm that you agree for us to provide the hydrotherapy services to you in accordance with these terms and conditions and that you agree to comply with our policies and rules in relation to the attendance at Unit 1 Sadler Court, Sadler Road, Lincoln, LN6 3RG including our fire safety and the health and safety policy. You can view our policies here.
c. If you are booking the hydrotherapy services sessions in your capacity as a carer for a person who is under 18, lacks capacity or is otherwise vulnerable, then you will be personally bound by these terms and conditions and we can enforce our rights under this agreement against you personally unless you are that person’s validly appointed attorney (appointed pursuant a valid enduring or lasting power of attorney) or deputy at the time of the booking.
2. Hydrotherapy Services
a. The hydrotherapy services include a series of movements and exercises that are suited to your needs, strength and mobility. Usually the focus is on slow, controlled movements and relaxation. Please see our website for a further description of the hydrotherapy services.
b. The hydrotherapy services are delivered in either 60 minute or 90 minute sessions depending on your booking.
c. Please see our Hydrotherapy Information Sheet for further detail on what you should bring with you for each hydrotherapy session. If you have any questions in this regard, please contact us.
3. Booking
a. You can book hydrotherapy sessions through a booking system called Fresha which can be accessed through our website, www.allerton.co.uk. You will be required to create a profile which will require an email address and password. After you have created a profile, you will be able to view our available sessions.
b. After booking your session you will be sent a health questionnaire which you will be required to complete before your session. This information will be processed in accordance with our privacy notice (please visit our website to see our privacy notice) for the purpose of providing the hydrotherapy services to you.
c. Alternatively, you book a session directly by calling us on 01522 682496.
4. Attendance etiquette
a. Anyone under the age of 18 must be accompanied by an adult.
b. Showering before a session contributes significantly to maintaining water quality. Please can you kindly always endeavour to shower before entering the water to remove body lotions and perfumes. The use of swimwear is compulsory.
c. Hydrotherapy is a smoke-free zone, and we reserve the right to deny entry to people who display signs of alcohol intoxication.
d. To respect all guests´ rights to privacy the use of mobile phones and cameras are only permitted in the reception. Whilst you are waiting for your session, please keep noise down to a minimum so that all lessons can take place in a calm atmosphere. Please do not enter the pool until the current session has finished.
e. All property left in changing rooms or on poolside and all property left in entrance halls or outside, is left at your own risk. Please remove all jewellery before entering the water. We will not accept any responsibility for the loss or damage of any personal possessions.
f. You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. We reserve the right to ask anyone to leave the poolside at any time.
g. Should a session already be in progress or about to start and have to be cleared on the grounds of health and safety then we are under no obligation to refund the lesson or part thereof.
h. Unfortunately, we cannot offer hydrotherapy services to expectant mothers who are in the first 16 weeks of pregnancy.
5. Arrival Time
d. Each hydrotherapy session will start promptly at your booked time for either 60 minutes or 90 minutes depending on your booking.
e. To enhance your experience, we encourage you to arrive 20 minutes prior to your scheduled appointment time so there is enough time to complete the health questionnaire and shower.
f. Please note that if you arrive late to your session, the session will still end 60 minutes or 90 minutes following the booked session time. We will not refund or otherwise reimburse you any fee in the event you are late to your booked session.
6. Prices
a. In consideration of us providing the hydrotherapy services to you, you will pay to us our fees. Our fees are:
· 60 minute hydrotherapy session - £40
· 90 minute hydrotherapy session - £55
· Block booking of x6 60 minute hydrotherapy sessions - £230. To use within 4 months from the date of purchase
·Block booking of x12 60 minute hydrotherapy sessions - £455. To use within 8 months from the date of purchase
b. All prices are quoted in pound sterling and are subject to change at any time.
7. Payment
a. Once you have confirmed your session date and time and completed all the relevant information on the booking system Fresha you will be requested to pay for our services and payment will be taken in advance of the session.
b. The card details used to make the payment will be stored within the Fresha system within your profile. Our card data will be stored on a database managed by the payment processing company, Ayden. This is securely stored and pseudonymized so we do not store or have sight of your card data.
c. Once payment has been correctly submitted, you will receive a confirmation email with the details of your booking. If the payment platform informs you that your card has been refused your order will not have been placed and you will be informed.
d. Where you have booked directly with us in accordance with clause 3c we will take payment directly from you upon arrival of your session.
8. Refunds
a. You may request a refund of any booking at any time other than with 48 hours of the start time of the session. Where a valid refund request is received, we will aim to refund you to the bank account with which payment was made in full.
b. A request for a refund should be by telephone. You should contact us on 01522 682496. Please provide your full name and confirmation number of your booking to assist in locating your booking.9. Cancellation and rescheduling policy
9. Cancellation and rescheduling policy
a. Either of us can cancel a pre-booked hydrotherapy session no less than 48 hours prior to the start of the session.
b. If you wish to cancel or reschedule a booking, you must do so at least 48 hours before the start time of the session. If you cancel a booking at least 48 hours before the start time, you will be eligible for a full refund. We will charge 100% of the value of your booking for any sessions cancelled or rescheduled less than 48 hours before the scheduled session.
c. A request for a cancellation should be by telephone. You should contact us on 01522 682496. Please provide your full name and confirmation number of your booking to assist in locating your booking.
d. If we cancel your session, we will get in touch with you to rebook your session at a mutually convenient time.
e. Please note that we may cancel your session and ask you or those associated with you to leave if you fail to comply with our policies or if we reasonably consider that that your behaviour or the behaviour of those associated with you is unreasonable or becomes an issue of health and safety. We will not reimburse the cost of the session if this occurs.
f. If we cannot provide services to you because of an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
10. Medical Conditions
a. Prior to your session, you will be asked to complete a health questionnaire relating to any existing medical conditions (include any disabilities) for either yourself, any carer who may swim in the session. It is vital that you inform us of any medical condition(s)/disabilities that you, or the carer responsible for that might affect your/their time in the pool. All information received is treated sensitively and in confidence. If you are unsure whether any illness or injury may affect your, or your carer’s ability to swim, please refer to your General Practitioner, Health Visitor, Paediatrician or other health professional.a. Should you become aware of a medical condition or disability after signing up to session, it is your responsibility to update your information. You agree to take responsibility for the fact that you or anyone who attends with you who enters the pool who has an illness, injury etc. will, if necessary, have taken medical advice before coming.
b. You take ultimate responsibility for your own medical/health issues and will be deemed by us to have taken all necessary advice and obtained the appropriate authority. Informing us of any medical condition does not relinquish this responsibility.
11. Illness
a. If your illness is contagious and may affect other swimmers, you must inform our office in writing via email, and we may share basic information about this risk with others. All information received is treated in confidence and with sensitivity.
b. Never swim if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis, a bad cold or if you have Covid–19 symptoms or have been asked to isolate. Please wait until your doctor has given the all-clear before returning to classes.
c. Please ensure that any sickness/diarrhoea symptoms have completely cleared for at least 48 hours before your session, or 14 days if a gastrointestinal bug has been diagnosed by a medical professional.
d. We may refuse entry to the pool if we reasonably believe that you are not well enough to participate.
12. Liability
a. While using our facilities you accept responsibility for your state of health and physical condition.
b. You are liable to us for damage to our Premises or property caused by you negligently or otherwise.
c. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement will in all circumstances be limited to the total price paid by you for the hydrotherapy sessions.
d. We do not exclude liability where it would be unlawful to do so, this includes for death or personal injury arising as a result of negligence, fraud of fraudulent misrepresentation or any other circumstance where liability cannot be excluded by law.
e. If we are prevented from or delayed in performing our obligations as a result of your act or omission or by any circumstance outside of our control, we will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
f. Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
13. Confidentiality and Data Protection
a. We are committed to protecting your privacy (please visit our website to see our privacy notice). We will only use the information that we collect from you lawfully in accordance with the General Data Protection Regulation (“GDPR”) and in accordance with the privacy notice detailed on our website at www.allerton.co.uk
b. Your personal data will be treated as strictly confidential, and will be processed by us as part of providing the hydrotherapy services to you and to process payment. We may share your personal data only with your GP, referring Consultants or other relevant medical professionals. We will only share your data with the above listed third parties outside of Central Health Physiotherapy with your consent.
14. If there is a problem with the services and safeguarding
a. We are committed to providing safeguarding practice for all. If you have a question or concern regarding your welfare. If you have any questions or complaints about the services, please contact us. You can contact us by writing to us at welisten@allerton.co.uk.
15. Changes to these conditions
a. From time to time, we may update these Terms and Conditions. You are free to not accept these changes, but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version of these terms and conditions.
16. Other important terms
a. These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts.
b. Each of the paragraphs of these terms operates separately.
c. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
d. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement.