Hydrotherapy terms and conditions
These terms tell you who we are, how we will provide hydrotherapy services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Please read these terms carefully as this document is legally binding
Who we are
A. The hydrotherapy services will be provided to you by Allerton C&S NE Limited (company number 07542599). Our registered office is 49 Clarendon Road, Watford, Hertfordshire, United Kingdom, WD17 1HP.
B. The hydrotherapy services are provided at Unit 1 Sadler Court, Sadler Road, Lincoln, LN6 3RG (“Premises”).
1. Acceptance and duration of these conditions and other policies
a. This agreement will commence on the date you book a hydrotherapy session with us and will terminate automatically at the end of your visit to the Premises following the completion of your booked hydrotherapy session.
b. By accepting these conditions, you confirm that you agree for us to provide the hydrotherapy services to you in accordance with these terms and conditions and that you agree to comply with our policies and rules in relation to the attendance at Unit 1 Sadler Court, Sadler Road, Lincoln, LN6 3RG including our fire safety and the health and safety policy. You can view our policies here.
c. If you are booking the hydrotherapy services sessions in your capacity as a carer for a person who is under 18, lacks capacity or is otherwise vulnerable, then you will be personally bound by these terms and conditions and we can enforce our rights under this agreement against you personally unless you are that person’s validly appointed attorney (appointed pursuant a valid enduring or lasting power of attorney) or deputy at the time of the booking.
2. Hydrotherapy Services
a. The hydrotherapy services include a series of movements and exercises that are suited to your needs, strength and mobility. Usually the focus is on slow, controlled movements and relaxation. Please see our website for a further description of the hydrotherapy services.
b. The hydrotherapy services are delivered in either 60 minute or 90 minute sessions depending on your booking.
c. Please see our Hydrotherapy Information Sheet for further detail on what you should bring with you for each hydrotherapy session. If you have any questions in this regard, please contact us.
3. Booking
a. You can book hydrotherapy sessions through a booking system called Fresha which can be accessed through our website, www.allerton.co.uk. You will be required to create a profile which will require an email address and password. After you have created a profile, you will be able to view our available sessions.
b. After booking your session you will be sent a health questionnaire which you will be required to complete before your session. This information will be processed in accordance with our privacy notice (please visit our website to see our privacy notice) for the purpose of providing the hydrotherapy services to you.
C. Alternatively, you book a session directly by calling us on 01522 682496.
4. Attendance etiquette
a. Anyone under the age of 18 must be accompanied by an adult.
b. Showering before a session contributes significantly to maintaining water quality. Please can you kindly always endeavour to shower before entering the water to remove body lotions and perfumes. The use of swimwear is compulsory.
c. Hydrotherapy is a smoke-free zone, and we reserve the right to deny entry to people who display signs of alcohol intoxication.
d. To respect all guests´ rights to privacy the use of mobile phones and cameras are only permitted in the reception. Whilst you are waiting for your session, please keep noise down to a minimum so that all lessons can take place in a calm atmosphere. Please do not enter the pool until the current session has finished.
e. All property left in changing rooms or on poolside and all property left in entrance halls or outside, is left at your own risk. Please remove all jewellery before entering the water. We will not accept any responsibility for the loss or damage of any personal possessions.
f. You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. We reserve the right to ask anyone to leave the poolside at any time.
g. Should a session already be in progress or about to start and have to be cleared on the grounds of health and safety then we are under no obligation to refund the lesson or part thereof.
h. Unfortunately, we cannot offer hydrotherapy services to expectant mothers who are in the first 16 weeks of pregnancy.
5. Arrival Time
d. Each hydrotherapy session will start promptly at your booked time for either 60 minutes or 90 minutes depending on your booking.
e. To enhance your experience, we encourage you to arrive 20 minutes prior to your scheduled appointment time so there is enough time to complete the health questionnaire and shower.
f. Please note that if you arrive late to your session, the session will still end 60 minutes or 90 minutes following the booked session time. We will not refund or otherwise reimburse you any fee in the event you are late to your booked session.
1. Prices
a. In consideration of us providing the hydrotherapy services to you, you will pay to us our fees. Our fees are:
· 60 minute hydrotherapy session - £40
· 90 minute hydrotherapy session - £55
· Block booking of x6 60 minute hydrotherapy sessions - £230. To use within 4 months from the date of purchase
· Block booking of x12 60 minute hydrotherapy sessions - £455. To use within 8 months from the date of purchase
b. All prices are quoted in pound sterling and are subject to change at any time.
7. Payment
a. Once you have confirmed your session date and time and completed all the relevant information on the booking system Fresha you will be requested to pay for our services and payment will be taken in advance of the session.
b. The card details used to make the payment will be stored within the Fresha system within your profile. Our card data will be stored on a database managed by the payment processing company, Ayden. This is securely stored and pseudonymized so we do not store or have sight of your card data.
c. Once payment has been correctly submitted, you will receive a confirmation email with the details of your booking. If the payment platform informs you that your card has been refused your order will not have been placed and you will be informed.
d. Where you have booked directly with us in accordance with clause 3c we will take payment directly from you upon arrival of your session.
8. Refunds
a. You may request a refund of any booking at any time other than with 48 hours of the start time of the session. Where a valid refund request is received, we will aim to refund you to the bank account with which payment was made in full.
b. A request for a refund should be by telephone. You should contact us on 01522 682496. Please provide your full name and confirmation number of your booking to assist in locating your booking.
9. Cancellation and rescheduling policy
a. Either of us can cancel a pre-booked hydrotherapy session no less than 48 hours prior to the start of the session.
b. If you wish to cancel or reschedule a booking, you must do so at least 48 hours before the start time of the session. If you cancel a booking at least 48 hours before the start time, you will be eligible for a full refund. We will charge 100% of the value of your booking for any sessions cancelled or rescheduled less than 48 hours before the scheduled session.
c. A request for a cancellation should be by telephone. You should contact us on 01522 682496. Please provide your full name and confirmation number of your booking to assist in locating your booking.
d. If we cancel your session, we will get in touch with you to rebook your session at a mutually convenient time.
e. Please note that we may cancel your session and ask you or those associated with you to leave if you fail to comply with our policies or if we reasonably consider that that your behaviour or the behaviour of those associated with you is unreasonable or becomes an issue of health and safety. We will not reimburse the cost of the session if this occurs.
f. If we cannot provide services to you because of an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
10. Medical Conditions
a. Prior to your session, you will be asked to complete a health questionnaire relating to any existing medical conditions (include any disabilities) for either yourself, any carer who may swim in the session. It is vital that you inform us of any medical condition(s)/disabilities that you, or the carer responsible for that might affect your/their time in the pool. All information received is treated sensitively and in confidence. If you are unsure whether any illness or injury may affect your, or your carer’s ability to swim, please refer to your General Practitioner, Health Visitor, Paediatrician or other health professional.
b. Should you become aware of a medical condition or disability after signing up to session, it is your responsibility to update your information. You agree to take responsibility for the fact that you or anyone who attends with you who enters the pool who has an illness, injury etc. will, if necessary, have taken medical advice before coming.
c. You take ultimate responsibility for your own medical/health issues and will be deemed by us to have taken all necessary advice and obtained the appropriate authority. Informing us of any medical condition does not relinquish this responsibility.
11. Illness
a. If your illness is contagious and may affect other swimmers, you must inform our office in writing via email, and we may share basic information about this risk with others. All information received is treated in confidence and with sensitivity.
b. Never swim if they have any illness such as an ear infection, diarrhoea, vomiting, chicken pox, impetigo, conjunctivitis, a bad cold or if you have Covid–19 symptoms or have been asked to isolate. Please wait until your doctor has given the all-clear before returning to classes.
c. Please ensure that any sickness/diarrhoea symptoms have completely cleared for at least 48 hours before your session, or 14 days if a gastrointestinal bug has been diagnosed by a medical professional.
d. We may refuse entry to the pool if we reasonably believe that you are not well enough to participate.
1. Liability
a. While using our facilities you accept responsibility for your state of health and physical condition.
b. You are liable to us for damage to our Premises or property caused by you negligently or otherwise.
c. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement will in all circumstances be limited to the total price paid by you for the hydrotherapy sessions.
d. We do not exclude liability where it would be unlawful to do so, this includes for death or personal injury arising as a result of negligence, fraud of fraudulent misrepresentation or any other circumstance where liability cannot be excluded by law.
e. If we are prevented from or delayed in performing our obligations as a result of your act or omission or by any circumstance outside of our control, we will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
f. Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
13. Confidentiality and Data Protection
a. We are committed to protecting your privacy (please visit our website to see our privacy notice). We will only use the information that we collect from you lawfully in accordance with the General Data Protection Regulation (“GDPR”) and in accordance with the privacy notice detailed on our website at www.allerton.co.uk
b. Your personal data will be treated as strictly confidential, and will be processed by us as part of providing the hydrotherapy services to you and to process payment. We may share your personal data only with your GP, referring Consultants or other relevant medical professionals. We will only share your data with the above listed third parties outside of Central Health Physiotherapy with your consent.
14. If there is a problem with the services and safeguarding
a. We are committed to providing safeguarding practice for all. If you have a question or concern regarding your welfare. If you have any questions or complaints about the services, please contact us. You can contact us by writing to us at welisten@allerton.co.uk.
15. Changes to these conditions
a. From time to time, we may update these Terms and Conditions. You are free to not accept these changes, but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version of these terms and conditions.
16. Other important terms
a. These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts.
b. Each of the paragraphs of these terms operates separately.
c. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
d. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement.